Form follows dysfunctional

Stardate 17th November
I had one of those bad lessons administratively speaking. Let me explain, firstly we have to withdraw a learner after four weeks, so this is what I did this learner I felt it in my water they weren’t going to return. But at my evenings lesson up they pop “sorry iv been away we had an ofsted inspection””on and their friends baby died” what am I suppose to say so i need to find out if I’m able to reinstate them. The other problem was worse, a learner who has been attending since the beginning of the course, I just noticed isn’t on the register, they enrolled but just aren’t on the printed register, I know cock-up huh. At the beginning of the term she had some difficulty enrolling. They did manage it eventually but she must have missed the printout. I didn’t notice till now, I have written to my boss to ask for advice on what to do as I can’t really amend the register to add her retrospectively. I do the register casually; I read down the list and add a mark as I’ve seen them, perhaps at least for the first few weeks I should do it like in school “Jenkins- yes sir”. I will have to wait for her to write back to see what will happen....